FAQ
Frequently Asked Questions (FAQ)
1. General Questions
What is the status of my order?
- Once you place your order, we will send you a confirmation email so you can track your order status.
- Once your order has been shipped, you will receive another email containing the estimated delivery date and a tracking link (when available).
- You can also track your order at any time through the "Track My Order" section on our website.
Can I modify my order?
- We can only modify orders that have not yet been processed for shipping.
- Once your order status is marked as "Preparing for Shipment," "Shipped," or "Delivered," we are unable to make any changes.
- To request a modification, please contact our support team at contact@poppyandpeonies1.com.
Where do you ship?
- We currently ship worldwide.
How long does it take to ship my order?
- Orders are generally processed within 2 to 3 business days.
- Standard shipping times for countries served by our delivery partners are typically 10 to 14 business days.
2. Payment
What payment methods do you accept?
- We accept major credit and debit cards.
- We also support Shop Pay, Apple Pay, and Google Pay.
- These payment options are available during checkout.
What currency will I be charged in?
- We currently support the following currencies: USD, CAD, and EUR.
- If your card uses a different currency, your bank will automatically convert the charge using its applicable exchange rate.
Do you offer installment payments?
- Not yet. We are actively working on offering installment payment options in the future.
3. Shipping
Where do you ship?
- We ship worldwide.
How long does shipping take?
- Orders are typically processed within 24 to 48 hours before shipment.
- Standard delivery times generally range from 10 to 14 business days, depending on the destination country.
How can I track my package?
- After placing your order, you will receive an order confirmation email.
- Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).
- You may also track your order through the "Track My Order" page on our website.
What if I am not home during delivery?
- If you are unavailable at the time of delivery, another delivery attempt may be made, or the carrier may contact you to arrange a new delivery date.
- In some cases, you may need to collect your package from your local post office or designated pickup location.
4. Returns & Exchanges
Do you accept returns?
We accept returns under the following conditions:
- The item was purchased through our online store.
- The item has not been used.
- The return or exchange request is submitted within 30 days of delivery.
- The item is returned within 14 days of the return request.
To request a return, please contact us at:
Can I exchange an item?
- Yes, exchanges are accepted under the same conditions as returns.
- When contacting our support team, please specify that you would like to exchange your item for another product.
How long does it take to process a return?
- Returns are reviewed within 14 days after the package is received at our warehouse.
- Once approved, your refund, exchange, or store credit will be issued within 14 days.
5. Other Questions
Do you have physical stores?
- At this time, we do not operate any physical retail stores.
Is there a warranty?
We guarantee that all products sold through our online store are free from manufacturing defects.
We will gladly accept return or exchange requests for defective products provided that:
- The item was purchased through our online store.
- The item has not been misused.
- The return or exchange request is submitted within 30 days of delivery.
- The item is returned within 14 days of the request.
If you believe you have received a defective item, please contact our support team at:
for further assistance and instructions.